2021 Highland Home Supplement to the 2020 Catalog

CUSTOMER SERVICE: Thank you for choosing our family! There are 4 convenient ways to place an order with us. 1. Email: csr@highlandwoodcrafters.com 2. Phone: 877-395-3473 3. Fax: 704-658-0310 4. Online: www.conimar.com TERMS: Opening orders require a minimum of $200.00, credit card required. Re-orders $100.00. Credit terms with credit approval. We accept these major credit cards for payment: VISA, Mastercard, American Express, & Discover. RETURNS: No returns accepted without prior authorization. Please contact Customer Service for Return Authorization Number (RA#). Unauthorized returns are subject to a 25% restocking fee. Damages/Errors must be reported to Customer Service within 10 days of receipt. BACKORDER / CANCELLATION: Unless otherwise specified, back orders of $50.00 or less will be canceled. Notifications of out of stock or canceled items will be included with shipments. SHIPPING: Orders ship via FedEx FOB Springfield, TN unless otherwise specified (with freight charges added to your invoice). Shipments qualifying for truck freight will ship least expensive carrier, freight collect. If no shipping instructions are provided, we reserve the right to ship least expensive and best method. DELIVERY: Most orders ship within 2-3 business days. CUSTOM PROGRAM: Please contact Customer Service for information regarding our custom products. Terms, conditions, and prices are subject to change. We reserve the right to alter product designs and/or specifications without notice. TERMS & SHIPPING INFO

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©Highland Home 2020 • www.conimar.com • 1-877-395-3473